Highways Agency Traffic Officers :Cross Stitch – Travel and transport

Traffic Officers from the Highways Agency help keep traffic moving and offer support for drivers across England. Find out about what they do and how they can help you if something goes wrong on your journey.

There are around 1,500 Highways Agency Traffic Officers working to keep England’s motorway network running. There are Traffic Officers on duty 24 hours a day every day of the year.

Traffic Officers do many of the jobs that traffic police used to do. They work in on-road patrols and are supported by staff at Highways Agency regional control centres.

Their role includes:

  • managing traffic and clearing up incidents to get everyone moving again as soon as possible
  • arranging for the removal of damaged/broken down or abandoned vehicles
  • setting up mobile/temporary road closures as needed
  • removing dangerous debris from the road
  • monitoring roadworks and traffic flow

Traffic Officers and the police

The police are responsible for dealing with major incidents and criminal behaviour, but almost all other road duties are carried out by Traffic Officers. For example, when the police and emergency services are called to a major collision, Traffic Officers manage the traffic and clear up the debris afterwards.

If you break down on the motorway a Traffic Officer will usually:

  • check on your welfare
  • move your vehicle to the nearest place of safety (usually the hard shoulder or an emergency refuge area) if you break down in a live traffic lane
  • help you to arrange recovery
  • give advice to help you stay safe while you are waiting

A Traffic Officer cannot arrest you for speeding or dangerous driving (although they may report this to the police).

The powers that Traffic Officers have

Because Traffic Officers are responsible for keeping traffic moving, they sometimes have to close roads and redirect traffic.

It is an offence not to follow a Traffic Officer’s instructions and could lead to:

  • a fine of up to £1,000
  • a driving licence endorsement or disqualification