How to resolve a problem at work
If you have a problem at work find out about the different ways, both informal and formal, that you could try to help sort things out. Before taking action try to work out what the problem is and make sure it isn’t a simple mistake or misunderstanding.
Problems with your employer will probably come under one of two categories, grievances or disciplinaries.
Grievances
These are concerns, problems or complaints that you raise with your employer. For example, concerns you have about:
- your job
- your employment terms and conditions
- your contractual or statutory rights
- the way you are being treated at work
If you believe there is a real problem, explain your concern to your immediate manager to see if you can sort it out informally. You may find it helpful to suggest what you would like them to do to resolve your problem.
Disciplinaries
Your employer might have concerns about your conduct, your absence from work or the way you are doing your job.
If they raise these concerns informally with you, it is generally best to try to agree a solution then. Otherwise these issues could lead to disciplinary action, including dismissal in more serious cases.
If you are having problems at work, you might need to get advice about your rights and the options available to you. Find out which organisations can give you advice about employment issues.
The booklet ‘Problems at work? What you need to know. Dealing with problems at work’, is available in several languages.
If the informal approach with your employer has not worked, you could consider raising the matter with your employer as a formal grievance.
Equally, your employer might start a formal disciplinary procedure which could lead to disciplinary action and potentially dismissal in more serious cases.
If you and your employer can’t solve the problem yourselves, it could help to bring in someone outside your work area to help reach an agreement. This could be through:
- mediation or conciliation, where an independent and impartial person works with you and your employer to try and help you reach a solution you are both happy with
- arbitration, where you and your employer use an impartial, third party to make a decision
You and your employer may be able to agree on a way to resolve the problem. If so, you may simply wish to record in writing what you have each agreed to do and when you will do it.
However, you or your employer may want the outcome to include a legally binding agreement. This is an agreement to give up your right to make or continue an Employment Tribunal claim about the issues involved. You will only be able to do this through one of the following agreements:
- a ‘COT3 agreement’, entered into after an Acas conciliator has been involved in helping you reach the settlement
- a compromise agreement, which involves you receiving independent advice from an appropriately qualified person, eg a suitably qualified lawyer, trade union officer or voluntary advice service worker
Remember resolving your problem in the workplace will save you significant time and stress and help to maintain good working relations.
If you cannot resolve your problem in the workplace, you may have the right to make a claim to an Employment Tribunal. Before doing so, you should consider seeking advice from Acas or another advisory service. They may be able to give you advice on the nature of your claim and the possible outcome, and will also be able to explain the Employment Tribunal process.
An Employment Tribunal is like a court that deals with employment rights disputes. County Courts also deal with some employment-related issues, like breaches of contract.
If you are considering making a claim to an Employment Tribunal, bear in mind that it can be stressful. There may also be some costs involved.