Managing your student finance account :Cross Stitch – Education and learning
When you apply for student finance you’ll be given a Customer Reference Number. You’ll need this along with a password and secret answer to access your student finance account. Find out how to manage your account and give others permission to access it.
Watch a video on what to do if you forget your login details
You can use your online account to:
- apply for finance
- see letters from Student Finance England
- update your details
- find out when your loans and grants are due
- check the progress of your application
Customer Reference Numbers, passwords and secret answers are case-sensitive
When you apply for student finance, you’ll need:
- a Customer Reference Number – a unique, eleven-digit number printed on all Student Finance England correspondence
- a password
- a secret answer
If you apply online, you’ll be given a Customer Reference Number (CRN) when you register and be asked to choose a password and secret answer.
If you apply using a paper application, you’ll be sent a CRN, password and secret answer in the post. You can change your password and secret answer when you log in to your account.
Make sure you keep all your login details in a safe place as you’ll need them each time you log in to your account.
Watch a video on what to do if you’re locked out of your account
If you forget your Customer Reference Number, password or secret answer or you’re locked out of your account see ‘Find out your login details’.
You’ll be sent an email by Student Finance England with a new password and secret answer which you can change when you log in.
Make sure you keep your email address up-to-date so you don’t miss any important emails from Student Finance England about your online account. You can do this by logging into your account and selecting ‘Update my profile’.
You may receive scam emails asking you to follow a link to the Student Finance England website to confirm your account details. Do not respond to these emails.
Student Finance England never send emails asking you to confirm your login or user details.
Forward any scam emails to:
then delete them.
Please only use this email address to forward scam emails. If you have any student finance queries log in to your account or call Student Finance England.
You may find it useful to let another person, such as a parent or someone from your college access to your student finance account.
You can do this in one of the following ways:
- consent to share, where you authorise SFE and the SLC to provide information about your account (with the exception of your bank details) to a person you nominate
- power of attorney, where you give SFE and the SLC the right to release information relating to your account, and to update your details to a person you nominate
To give consent to share, write to Student Finance England:
- quoting your Customer Reference Number
- providing the full name, address (including postcode) and date of birth of the person you’re nominating, and stating their relationship to you
- giving a password for them to use when they contact Student Finance England on your behalf
To grant a person power of attorney, you need to fill in a legal form giving their name, the specific period for which they can act on your behalf, and the specific tasks that they can perform. Contact Student Finance England for further information.