Understanding the benefits system :Cross Stitch – Money, tax and benefits

The benefits system provides practical help and financial support if you are unemployed and looking for work. It also provides you with additional income when your earnings are low, if you are bringing up children, are retired, care for someone, are ill or have a disability.

The Department for Work and Pensions (DWP) manages most benefits through Jobcentre Plus offices. Benefits and entitlements for pensioners are dealt with through a network of pension centres which provide a face-to-face service for those who need additional help and support. You’ll also often deal with other agencies or government departments, such as your local council or HM Revenue & Customs (HMRC).

DWP Customer Charter

DWP aims to provide a high quality and efficient service to its customers. The DWP Customer Charter sets out the standards customers can expect and what their responsibilities are in return.

Your local Jobcentre Plus office is your first point of contact for finding out more about these benefits and services.

To qualify for a particular benefit you must meet the conditions that the government specifies. For example, to claim Child Benefit you must be responsible for bringing up a child.

To apply for a benefit you’ll normally have to fill in an application form and provide supporting information.

Direct Payment is the normal way benefits are paid. It is a safe, convenient and efficient method of payment that gives customers access to a wide range of financial services.

DWP uses Benefit Integrity Centres to make sure you’ve been paid the right amount of money. You may be contacted by a BIC if you’re claiming any of the following benefits:

• Employment and Support Allowance
• Incapacity Benefit
• Income Support
• Jobseeker’s Allowance

If you’re of working age, Jobcentre Plus offers advice on the various benefits you can claim.