Who to contact at The Pension Service :Cross Stitch – Pensions and retirement planning
The Pension Service provides a wide range of information about the State Pension, Pension Credit, Winter Fuel Payment and related benefits. Here are some ways of finding the right person to phone or email.
You will need to contact your pension centre to make an enquiry about:
- making State Pension claims
- making Pension Credit claims
- existing State Pension or Pension Credit claims
Each area of the country is covered by a dedicated pension centre. To find the phone number, postal address or to email your pension centre, see ‘Find your pension centre’.
Technical help with the online State Pension forecast
If you are having problems accessing or using the online State Pension forecasting service and need technical help, you should contact the E-services helpdesk.
If you live in England, Scotland or Wales, Local Service Information Points provide a face-to-face service to customers in convenient locations.
You can arrange an appointment with Local Service staff to discuss matters like:
- State Pension
- Pension Credit
- Attendance Allowance
- Housing Benefit
- Council Tax benefit
- other pensioner entitlements and services
You will also find leaflets on the benefits and services provided by The Pension Service.
If you speak a language other than English, you can use your own interpreter or your pension centre can provide one for you.
Braille, audio cassettes, large-text leaflets
If you have a sight or hearing difficulty, The Pension Service provides a range of information in other formats. Ask your pension centre or social security office or you can request other formats by telephone or textphone.